Fair Use Policy

Fair Use Policy

Gig Fibre Ltd – v1.0 (13 Oct 2025)

This Policy explains how we keep the network fair and performant for all customers. It forms part of your Agreement.

1) General principles

• Network capacity is shared. We apply proportionate, application-agnostic measures only when necessary to protect overall performance, security, and emergency/critical services.
• We do not block or throttle lawful content selectively. Measures are temporary, targeted, and lifted when congestion subsides.

2) Typical management measures

• Short-term rate-shaping during localized congestion to reduce packet loss/latency.
• DDoS scrubbing/blackholing of attack traffic.
• Abuse containment (e.g., spam bursts, infected hosts) until remediation.
• Reasonable upstream prioritisation for time-critical protocol signalling (e.g., VoIP SIP) to improve reliability, not to preference specific apps.

3) Very heavy usage (illustrative thresholds)

• Residential: if sustained usage regularly exceeds the 99th percentile for your access type over rolling 30-day windows (e.g., constant >5–8 TB/month on FTTP 1 Gbit), we may propose a higher-tier plan or apply evening-peak shaping.
• Business: we assume higher utilisation and normally won't intervene unless usage or patterns materially degrade nearby customers.

(Thresholds are guidance, not hard caps; we look at impact, not just volume.)

4) What we don't allow

• Permanent high-bandwidth server/relay use on residential lines (torrents/seeding boxes, public game servers, open proxies). Use a business tariff for that.
• Circumventing shaping or running services that cause disproportionate signalling/bursting.

5) Notifications & appeals

• If we need to manage or adjust your line, we'll notify you (email/portal) with the reason, change, and how to remedy or upgrade.
• You can appeal via support@gig.uk.net