Last updated: February 12, 2026 at 10:58 PM
Fibre broadband connectivity
Digital phone line services
Web hosting and email services
Online account management
Core network and routing
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Jan 22, 2026 at 3:15 AMWe have been informed of a road traffic accident in High Leigh which has caused damage to a critical telegraph pole which feeds many homes and businesses in the area (regardless of ISP). Openreach have attended and scheduled a further team to attend. We understand traffic management is also required to carry out the pole replacement. During this time, the SLA clock has been paused by Openreach and a matters beyond reasonable control declared. The next update is Monday 12th.
We have been informed of a road traffic accident in High Leigh which has caused damage to a critical telegraph pole which feeds many homes and businesses in the area (regardless of ISP). Openreach have attended and scheduled a further team to attend. We understand traffic management is also required to carry out the pole replacement. During this time, the SLA clock has been paused by Openreach and a matters beyond reasonable control declared. The next update is Monday 12th.
Jan 11, 2026 at 12:36 PMOpenreach completed the pole replacement and customers are now back online.
Jan 21, 2026 at 10:36 AMWe have been made aware of a software bug which affects customers who have paid by GoCardless. Customers may have received multiple payment receipts over the course of 24 hours. The bug has now been resolved.
We have been made aware of a software bug which affects customers who have paid by GoCardless. Customers may have received multiple payment receipts over the course of 24 hours. The bug has now been resolved.
Jan 11, 2026 at 12:38 PM