Find answers to common questions and get help with your Gig UK service
Learn how to accurately test your broadband speed and understand the results....
Video guide to getting started with cloud VoIP services....
Important information about emergency services (999/112) access with VoIP services....
Information about early termination fees and contract cancellation costs....
All things fibre to the premesis
Help articles about broadband services, routers, and connectivity.
New to Gig? Start here.
Manage your account and billing.
Help articles about VoIP phone services and configuration.
Technical help and troubleshooting.
Help articles about website hosting, email setup, and Plesk.
Information about our services.
Help articles about wireless broadband services.
General help articles and frequently asked questions.
Learn how to change your DNS servers on Windows PC to use Google DNS, Cloudflare, or other free DNS services for improved speed and reliability....
Guide to migrating your email mailbox to the Plesk control panel....
Step-by-step guide to downloading your account statements....
Step-by-step guide to updating firmware on your Netis router....
How to configure your Netis router to work optimally with VoIP services....
Step-by-step guide to setting up your email account in Windows 10 Mail app....
Information about requesting and using additional IPv4 addresses....
Guide to connecting your router to an Optical Network Unit (ONU) for fibre broadband....
Troubleshooting guide for stopping ghost calls on Grandstream HT801 VoIP adapters....
How to create, modify, and manage email mailboxes in your account....
Information about cancelling your services and what to expect....
Step-by-step instructions for changing your WiFi password on a MikroTik hAP AC3 router....
Complete configuration guide for Grandstream HT801 and HT802 VoIP adapters....
Information about keeping your email address when changing broadband providers....
Troubleshooting guide for Sky TV connectivity issues....
Complete setup guide for TP-Link ADSL routers....
Step-by-step guide to creating a new mail account in Plesk control panel....
