Emergency Services Access with VoIP

IMPORTANT: VoIP services work differently from traditional landlines when it comes to emergency services.

How VoIP Emergency Calls Work

  • You can dial 999 or 112 for emergency services
  • Calls are routed to emergency services
  • Your location information may not be automatically available
  • Service depends on internet and power availability

Limitations

VoIP emergency calls have important limitations:

  • Power Outages: If your power goes out, VoIP won't work unless you have battery backup
  • Internet Outages: If your internet connection fails, you cannot make calls
  • Location Accuracy: Emergency services may not know your exact location automatically
  • Service Provider Issues: If our service is down, emergency calls won't work

Best Practices

  • Always have a backup: Keep a charged mobile phone available
  • Know your address: Be prepared to provide your exact location to emergency services
  • Test your setup: Ensure your VoIP adapter/router has battery backup if possible
  • Register your location: Update your address in your account settings

What to Do in an Emergency

  1. Dial 999 or 112
  2. Clearly state your location and the nature of the emergency
  3. Stay on the line until the operator tells you to hang up
  4. If VoIP doesn't work, use your mobile phone immediately

For more detailed information, please read our full VoIP Emergency Services Policy.

This is a critical safety matter. Please ensure you understand these limitations and always have an alternative means of contacting emergency services.