What Happens to My Email Address If I Change Broadband Provider?

If you change your broadband provider, your email address status depends on your email hosting arrangement.

If Your Email is Hosted Separately

If your email is hosted with us independently of your broadband service:

  • Your email address will continue to work
  • You can keep using it regardless of your broadband provider
  • No changes needed to your email settings
  • You'll continue to pay for email hosting separately

If Email is Part of Broadband Package

If your email was included with your broadband service:

  • Check your service agreement for email retention policies
  • You may need to migrate emails before cancellation
  • Some providers allow email retention for a fee
  • Contact us to discuss options

Before Changing Providers

  1. Backup all important emails
  2. Export your contacts
  3. Note your email server settings
  4. Contact us to confirm email hosting status
  5. Set up email forwarding if needed

Migration Options

  • Keep Email Hosting: Continue hosting with us independently
  • Migrate to New Provider: Transfer emails to new provider
  • Use Third-Party Email: Move to Gmail, Outlook, etc.

Recommended Action

Before making any changes:

  1. Contact our support team
  2. Confirm your email hosting arrangement
  3. Discuss retention or migration options
  4. Plan the transition carefully

We're here to help ensure a smooth transition. Contact us before making changes to avoid losing access to important emails.