Fixing Connectivity Problems with Sky TV

If your Sky TV box is having connectivity issues, try these troubleshooting steps:

Check Basic Connections

  1. Ensure all cables are securely connected
  2. Check that your Sky box is connected to your router via Ethernet cable
  3. Verify router is powered on and working
  4. Check other devices can access the internet

Restart Devices

  1. Turn off your Sky box
  2. Unplug from power for 30 seconds
  3. Restart your router (unplug for 30 seconds)
  4. Plug router back in and wait for it to fully start
  5. Plug Sky box back in and wait for it to boot
  6. Check if connectivity is restored

Network Settings

Check your Sky box network settings:

  1. Go to Sky box Settings
  2. Navigate to Network Settings
  3. Check IP address is assigned
  4. Verify connection type (Ethernet/WiFi)
  5. Test connection

Router Configuration

  • Ensure UPnP is enabled on router
  • Check firewall isn't blocking Sky services
  • Verify DHCP is working (Sky box gets IP address)
  • Check for IP conflicts

WiFi Issues (if using WiFi)

  • Move Sky box closer to router
  • Reduce WiFi interference
  • Try changing WiFi channel
  • Consider using Ethernet instead

Sky-Specific Issues

  • Check Sky service status
  • Verify your Sky account is active
  • Contact Sky support if issues persist

If problems continue after trying these steps, contact our technical support team for further assistance.